Services in Human Resource Management

   Customer Satisfaction


Here are some points that you may be interested in:

Service sells

Easy ROI improvement

Training basis

Feedback for information and to motivation


Bad word-of-mouth is significantly more destructive than what you can win with positive impressions. This is a lesson that is also true of services, even when the service is simply a garnish for a product. Finding and eliminating what causes bad word-of-mouth a key to improving ROI. Knowing how strong your services are is also a key to highly-targeted training. If you ask your customers how satisfied they are, you will find what to tackle. Most managers regularly check customer satisfaction and services rendered to know what’s going on and also to motivate their employees.


Please tell us what you are most interested in.

Best-practice questionnaires to measure service orientation

Approaches to reveal hidden values in a service environment

Mass surveying and quantitative statistics (online or paper/pencil)


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